Colombo, Sri Lanka | Mon–Sat: 9.00 AM – 6.00 PM
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Frequently Asked Questions

Answers to common questions about selling gold, valuations, gemstones, pledged gold, jewellery and wholesale enquiries.

Selling Gold

Rings, chains, bracelets, bangles, earrings, pendants, broken jewellery and other gold items can generally be discussed, subject to inspection.

Yes, second-hand gold items are welcome for enquiry and assessment.

No. Exact values are confirmed only after a physical, in-person assessment.

Valuation

Our team considers purity, weight, condition and current market conditions during an in-person assessment.

Valuations are guidance based on assessment and are not guaranteed until finalised in person.

An appointment is not required, though contacting us beforehand helps us prepare.

Gemstones

Yes, our team can provide general guidance on gemstone characteristics during a consultation.

Certification is not automatically included and would need to be confirmed separately if required.

Pledged Gold

Yes, our team can discuss assistance and guidance regarding pledged gold items.

Bring any relevant pledge details you are comfortable sharing to help our team assist you.

Jewellery

Items shown are sample showcase content. Please enquire directly for current availability.

Yes, our team is available for private jewellery consultations by appointment.

Wholesale

Jewellery retailers, resellers, boutiques, wedding suppliers and gift businesses are welcome to enquire.

Minimum order details will be confirmed by the ZEN team based on your enquiry.

Payment and Process

Payment methods and terms are confirmed directly with our team once you decide to proceed.

Timing depends on the item and enquiry type. Our team will let you know what to expect during your visit.

Contact and Visits

You can call, WhatsApp or use the enquiry form on our Contact page.

ZEN Gems & Jewellery is based in Colombo, Sri Lanka. Full address details will be confirmed and added once available.

Still Have a Question?

Our team is happy to help with anything not covered above.